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The New Client Experience


Our priority is helping you take care of yourself and your family. We want to learn more about your personal situation, identify your dreams and goals, and understand your tolerance for risk. Long-term relationships that encourage open and honest communication have been the foundation of success.


The steps below outline each of our unique on-boarding phases, from our initial conversation to account access. Each step of the way, you will be working closely with our team of advisors and our professional Client On-boarding Specialist, Maria Boden. 


Our goal when on-boarding new clients is to be as clear and concise as possible. We want the process to be transparent and easy to understand. Our eager team will be there every step of the way. 


Please note:  The phases outlined herein are for illustrative purposes only and will vary from client to client based on their personal situation and other factors. 

Phase 1:  Engagement and Data Collection 

·         Introductory conversation via phone and in-person

·         Defining the expectations of the client-advisor relationship

·         Introduction to our team and our process and philosophy 

·         Preliminary data collection: reviewing current investment statements getting a holistic view of current situation

·         Define long term and short term goals

·         Working with our Client Onboarding Specialist via phone to capture accurate client information.

Estimated time frame: 1-2 weeks. Estimated # of meetings: 1

Phase 2:  Strategy

·         Analyzing and evaluating current financial status

·         Presenting a customized investment analysis

·         Define the scope of the relationship going forward, based upon findings during investment review

·         Outline initial guidance specific to your personal situation regarding investments, financial planning, insurance, etc.

Estimated time Frame: 1-2 weeks. Estimated # of meetings: 1-2

Phase 3:  Implementation

·         Taking action on recommendations, based on strategy session outcome

·         Begin asset transition phase, if necessary

·         eSigning account opening documents

·         Working with 3rd party transfer agents, ensuring accounts successfully transition in a timely manner

·         Ongoing communication from our Client Onboarding Specialist, allowing for a transparent transition.

·         Weekly status updates via email while assets and accounts are being transitioned

Estimated time Frame: 1-4 weeks. Estimated # of meetings: 1-2

Phase 4:  Personal Wealth Management Website and Technology  On-boarding

·         Charting the path ahead – planning for the future

·         Introduction to your personal Wealth Management Website

·         Introduction to your online interfaces and account access points via waddell.com.

  • Update account options and select statement preferences

Estimated time Frame: 1 week. Estimated # of meetings: 1

Click Here to Access your Site

Phase 5:  Monitor and Review

·         Consistent monitoring of all accounts and recommendations, staying focused and on path to achieve your goals

·         Review sessions (annual or bi-annual meetings)

·         Weekly Market Update Newsletter from Climb Financial Group

·         Routine account maintenance

Estimated time frame: ongoing

Email us to Schedule a review

Meet Maria Boden: Client On-boarding Specialist

Maria joins the Climb Financial Group in June 2018 as a Client Services Specialist bringing several years of exceptional customer service skills. She enjoys providing support to the team and looks to build lasting relationships with the clients of Climb Financial Group in the years to come. 

Learn more

Secure Email Message System

When emailing sensitive information, Waddell & Reed uses Message Encryption to send secure email messages in a fast, easy-to-use system. Our secure email system requires a one-time registration then a short login process to access all future secure messages and is compatible with both computers and mobile devices.

Why use email encryption?

Protecting client information is a fundamental responsibility. Secure message encryption is a critical security measure necessary to help protect sensitive information. 

Secure Message Access: How it Works

When a secure message is sent, you will receive an email notification from Proof Point. The secure message is sent to a “secure cloud” location where it waits to be accessed. Depending on the size of the secure message and the speed of the internet connection, it can take a few minutes for the secure message to load. 

When you select "Click Here" link, your web broswer will automatically open a web page and prompt you to create an account and register. 

Browser Recommendations

Google Chrome with cookies enabled is recommended to complete the secure email process, but all browsers are supported.

Contact us today to schedule an appointment

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Maria is not employed by Waddell & Reed, Inc., but acts as a non-registered associated person of Waddell & Reed, Inc. She is authorized to assist Financial Advisors with approved activities. She is prohibited from soliciting, creating a market or account for any securities, investment advisory or insurance services. These activities are the sole responsibility of their Financial Advisor, in addition she is not authorized to enter into any contractual obligations on behalf of Waddell & Reed, Inc. or otherwise bind the firm.  08/17